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Base Digitale AI Experience Artificial Intelligence Transforms the Customer Experience

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Our AI Solutions: Intelligent, Practical, Tailor-Made.

Technology serving people, enabling more agile, responsive, and connected businesses.

AI Solutions

Our solutions are designed to address real-world challenges: they enhance customer relationships, reduce operational costs, and free up valuable time for your team — all through an ethical, transparent, and easily integrable approach. Wasabi is not just a tool, but a true enabler of authentic relationships, connecting customer preferences, needs, and passions with the right person in your company.

Advanced features and functionalities:

Omnichannel Conversational Automation

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RobBot is a multi-channel virtual assistant, in Deliver a seamless experience across all contact channels with dynamic conversation flows tailored to each customer’s needs.

Benefits
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  • Custom chatbots for WhatsApp, web, and mobile apps
  • Intelligent request routing
  • Advanced integration between chatbot and human operator
  • Easy, self-managed setup via user interface
  • Versatile solution suitable for industries like retail, insurance, and utilities

Intelligence That Analyzes and Improves

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Every conversation becomes a goldmine of insights: boost your understanding of customers and enhance service quality.

Benefits
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  • Summarization: automatic conversation summaries
  • Evaluation: analysis of conversation quality, empathy, and customer satisfaction
  • Diarization: automatic separation of operator and customer voices
  • Categorization: automated message classification by topic
  • Continuous monitoring for ongoing improvement

Advanced Knowledge Base

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Centralize and maximize your company's knowledge with an AI-powered platform that learns, updates, and delivers coherent, relevant answers.

Benefits
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  • Automatic conversion of documents, FAQs, and corporate content into responses
  • AI-assisted creation of training phrases
  • Fast and simple customer validation
  • Seamless integration with CRM and other business tools
  • No extra effort required from the operations team

iFlow

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iFlow is the integrated module in Wasabi that lets you easily design personalized chatbot conversation flows, combining automated steps with human input.
An effective way to automate and optimize interactions, ensuring timely and personalized support.

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  • Simple, intuitive visual creation of conversation flows
  • Effective blend of automation and human intervention
  • Full flexibility to adapt the service to real customer needs
  • Fast implementation and autonomous content updates

Ethical, Flexible, and Compliance-Ready AI

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Technology built to integrate with your business processes and fully comply with current regulations, while prioritizing human connection and relationship quality.

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  • Full compliance with the European AI Act
  • Thorough mapping of risks, responsibilities, and regulatory requirements
  • Complete transparency on AI models used
  • Modular, scalable, and easily customizable architecture
  • No replacement of humans — instead, enhancement of emotional and creative capabilities