--- title: BDP | About Us description: "IFM Infomaster is comprised of a team of companies with a strong specialisation in telecommunication support technologies. Indeed, the Group has been designing, manufacturing and producing advanced remote assistance systems for over twenty years, with a focus on: Contact Management, Alarm Control Systems and tele-remote management." --- ** [![bdp-logo](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP%20-%20rebranding/bdp-logo.png?width=3669&height=543&name=bdp-logo.png "bdp-logo")](https://www.ifmgroup.it/?hsLang=en) ![sparrows-2759978_1920.jpg](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Home.jpg) # Base Digitale Platform  Integrated and cutting-edge solutions in the context of Contact Centers and Customer Experience. ![Company_Chi-siamo_Icona](https://www.basedigitaleplatform.com/hubfs/BDP%20-%20rebranding/Icone%20website%20page/Company_Chi-siamo_Icona.svg) ### Innovation aimed at balancing technology and functionality **Digital Base Platform** is the Business Unit of the Base Digitale group, born from the merger of **IFM Infomaster S.p.A.** and **DVR Srl.**, dedicated to the development of digital platforms. This strategic union was initiated in April 2021 with the entry of IFM Infomaster into the Base Digitale Group, followed subsequently by DVR Italia, with the goal of creating a shared future for Contact Centers and CRM, focused on the integration of the most advanced Artificial Intelligence technologies. **Our Mission** Provide cutting-edge Digital Platform solutions that enable our clients to accelerate digital transformation, ensuring optimal Customer Experience. Our Business Unit stands out for offering proprietary Omnichannel Contact Center and Customer Relationship Management platforms, integrated with Artificial Intelligence solutions. We are determined to provide an innovative and comprehensive approach to customer interactions and business relationship management, with Artificial Intelligence at the heart of this transformation. ## OUR VALUES ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-001.png) We adapt technologies to actual needs ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-002.png) We render our clients' experience unique ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-003.png) We develop easier means of communication ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-004.png) Each day we must improve ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-005.png) The best technology is that which you do not see ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-006.png) Creativity is the terrain in which our ideas are harvested ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-007.png) Each new challenge is a truly rewarding experience ![300x300.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Chi%20siamo/Company_ChiSiamo-Valori-008.png) Innovation must always be at the service of the user ## SUCCESS STORIES [![Città Metropolitana di Milano](https://www.basedigitaleplatform.com/hubfs/Clienti/Citt%C3%A0%20Metropolitana%20di%20Milano.png) ](https://www.ifmgroup.it/en/resources/success-story/provincia-di-milano?hsLang=en) [ An interactive totem management system integrated with virtual assistants ](https://www.ifmgroup.it/en/resources/success-story/provincia-di-milano?hsLang=en) [ > ](https://www.ifmgroup.it/en/resources/success-story/provincia-di-milano?hsLang=en) [![400x200.png](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Casi%20di%20successo/Baglioni%20Hotel.jpg) ](https://www.ifmgroup.it/en/resources/success-story/baglioni-hotels?hsLang=en) [ Discover how we centralised reservations in all languages for an accommodation facilit ](https://www.ifmgroup.it/en/resources/success-story/baglioni-hotels?hsLang=en) [ > ](https://www.ifmgroup.it/en/resources/success-story/baglioni-hotels?hsLang=en) [![Casi di Successo_Covisan](https://www.basedigitaleplatform.com/hubfs/BDP%20-%20rebranding/BDP%20-%20nuovi%20clienti/Casi%20di%20Successo_Covisan.png) ](https://www.ifmgroup.it/en/resources/success-story/rbs?hsLang=en) [ Ensure ongoing online assistance through the use of a multimedia platform ](https://www.ifmgroup.it/en/resources/success-story/rbs?hsLang=en) [ > ](https://www.ifmgroup.it/en/resources/success-story/rbs?hsLang=en) ![BDP_payoff](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP_payoff.png?width=351&height=52&name=BDP_payoff.png)   Via V maggio, 81 16147 Genoa Italy Phone: +39 010 3747811 Email: [info.bdp@basedigitalegroup.com](mailto:info.bdp@basedigitalegroup.com) REA Number 332318 – VAT/Tax Code 03286860105 Share capital €661,765.00 fully paid-up ### Newsletter Copyright © 2024 Base Digitale Platform S.p.A. - 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