--- title: BDP | Travel and Leisure --- ** [![bdp-logo](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP%20-%20rebranding/bdp-logo.png?width=3669&height=543&name=bdp-logo.png "bdp-logo")](https://www.ifmgroup.it/?hsLang=en) ![sparrows-2759978_1920.jpg](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Industry/Travel.jpg) # Travel and Leisure Ensure the trip is unforgettable, prior to departure and after the return. ### Multiple channels for a single destination The requirements for the relationship between the customer and the company in the **hospitality and tourism** sectors can be summarised in the **service quality and the timeliness of responses**. The requirements are more stringent in a segment, such as that of **leisure,** in which the choice of destination is made with more fluid criteria than, for example, business trips. Traditional **call centres** are not always up to the task, given that the requests for assistance and bookings or even just for information, can derive from a range of channels, not just via telephone. That’s not to say that telephone coverage is not necessary, but that it no longer represents the only channel. This is why the old-school call centre is being replaced with a modern omnichannel **Contact Centre** ![By_Travel_01_BDP](https://www.basedigitaleplatform.com/hubfs/BDP%20-%20rebranding/Icone%20website%20page/By_Travel_01_BDP.svg) ### The challenge Be it **customer service** or **bookings,** tools and technologies are required not only to cover all contact channels but to easily connect with management and administrative **legacy systems.** In fact, companies operating in the leisure & travel sectors need to create a communication flow towards the IT infrastructures (ERP, database, CRM) with which recurrent organisational processes are governed – collating customer master data, checking for availability, maintenance requests, staff shifts, billing and so on. What’s more, they need to **centralise information** so as to have an exhaustive overview of supply and demand without this generating **queues and long waiting times** that would result in negative repercussions for the business. Lastly, these areas are particularly "sensitive" to the management of social media contacts that today determine **reputation** and directs the choices that consumers make. For this reason, harvesting valuable data from the history of the customer relations stemming from interactions via social media networks facilitates **proactively intervening on threads** and capitalising on all information in a view to making corporate decisions with a focus on the future. ![By_Travel-02_BDP](https://www.basedigitaleplatform.com/hubfs/BDP%20-%20rebranding/Icone%20website%20page/By_Travel-02_BDP.svg) ### What we can do for you Our solution has the advantage of being **modular, flexible and integrable with existing platforms**. It lends itself to managing any contact centre, regardless of the dimensional structure of the individual hotel, the presence of the chain throughout the territory or the specific leisure type (tour operators, cultural associations, museums, theme parks, etc.). In this sense, it can be employed both directly by the company and by any eventual outsourcers appointed to providing the initial contact and assistance service. Base Digitale Platform’s technology is **multichannel** and can be implemented in **on-premises or cloud** mode, with the option for **pay-per-use,** where payment is based on usage. This ensures **intelligent queue management**, with smart routing based on skills, waiting times and customer preferences. Utilising the emerging **Artificial Intelligence** techniques to create **Virtual Agents** that interact in a "quasi-human" way, it provides a unique experience based on an extensive knowledge of the customer’s needs, habits and preferences. It is simple to use, does not require days or weeks of sessions to train operators who can be assisted by the **deep learning** engine to suggest behaviour and information. Ultimately, it provides **data collection and reporting tools** to capitalise on all customer interactions, managing to analyse their sentiment in-depth, especially thanks to the integration with social media. Thus, the customer experience is optimised throughout the entire buyer’s journey, one that begins prior to departure and does not conclude upon returning home but concerns the overall experience developed in the rapport with the brand. ![By_Travel-02_BDP](https://www.basedigitaleplatform.com/hubfs/BDP%20-%20rebranding/Icone%20website%20page/By_Travel-02_BDP.svg) Discover who our customers are and what we have done to support their business ![](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Industry/Loghi_Travel_and_Leisure/Sisal.png) ![](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Industry/Loghi_Travel_and_Leisure/Costa.png) ![](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/loghi_home/Boscolo-1.png) ![](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Industry/Loghi_Travel_and_Leisure/Baglioni%20Hotels.png) ![](https://www.basedigitaleplatform.com/hubfs/IFM%20Site/Industry/Loghi_Travel_and_Leisure/ovs.png) [ Go to the customers ](https://www.ifmgroup.it/en/company/customers?hsLang=en) ![BDP_payoff](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP_payoff.png?width=351&height=52&name=BDP_payoff.png)   Via V maggio, 81 16147 Genoa Italy Phone: +39 010 3747811 Email: [info.bdp@basedigitalegroup.com](mailto:info.bdp@basedigitalegroup.com) REA Number 332318 – VAT/Tax Code 03286860105 Share capital €661,765.00 fully paid-up ### Newsletter Copyright © 2024 Base Digitale Platform S.p.A. - [** ](https://www.linkedin.com/company/ifm-infomaster/) - [** ](https://www.facebook.com/IFM-Infomaster-479717192413735/) - [** ](https://twitter.com/ifm_infomaster) - [** ](https://www.youtube.com/user/IFMGroupLinkSociety) [![ifm-logo](https://www.basedigitaleplatform.com/hubfs/ifm-logo.svg "ifm-logo")](https://www.ifmgroup.it/?hsLang=en) - [ Company ](https://www.basedigitaleplatform.com/en/solutions/by-industry/travel-and-leisure#collapse1) - [About Us](https://www.ifmgroup.it/en/company/about-us) - [Customers](https://www.ifmgroup.it/en/company/customers) - [Certifications](https://www.ifmgroup.it/en/company/quality-certifications) - [Corporate Governance](https://www.ifmgroup.it/en/company/corporate-governance) - [ By Industry ](https://www.basedigitaleplatform.com/en/solutions/by-industry/travel-and-leisure#collapse2) - [Finance and Insurance](https://www.ifmgroup.it/en/solutions/by-industry/finance-and-insurance) - [Healthcare and Public](https://www.ifmgroup.it/en/solutions/by-industry/healthcare-and-public) - [Travel and Leisure](https://www.ifmgroup.it/en/solutions/by-industry/travel-and-leisure) - [Utilies and Services](https://www.ifmgroup.it/en/solutions/by-industry/utilies-and-services) - [Transportation and Logistics](https://www.ifmgroup.it/en/solutions/by-industry/transportation-and-logistics) - [ Products ](https://www.basedigitaleplatform.com/en/solutions/by-industry/travel-and-leisure#collapse3) - [Critical Events Management](https://www.ifmgroup.it/en/acs) - [Omnichannel Contact Center](https://www.ifmgroup.it/en/phones) - [Pay per Use](https://www.ifmgroup.it/en/mode-of-use/pay-per-use) - [Software as a Service](https://www.ifmgroup.it/en/mode-of-use/saas) - [On Premises](https://www.ifmgroup.it/en/mode-of-use/on-premises) - [Virtual Assistant](https://www.ifmgroup.it/en/robbot) - [Customer Relationship Management](https://www.ifmgroup.it/en/wasabi-eng) - [Blog](https://www.ifmgroup.it/en/blog) - [Customer Area ](https://www.basedigitaleplatform.com/en/solutions/by-industry/travel-and-leisure#collapse4) - [Customer Care](https://bdpcustomercare.powerappsportals.com/) - [Base Digitale Cloud](https://www.ifmcommunications.it/en/Account) - [ Contact Us ](https://www.ifmgroup.it/en/contact-us) - [![](https://www.basedigitaleplatform.com/hubfs/images/flags/it.svg) ](https://www.basedigitaleplatform.com/it-it/soluzioni/settori/turismo-e-tempo-libero) [WhatsApp ](https://wa.me/+393399958344) [Telegram ](https://t.me/ifm_RobBot)