--- title: Wasabi description: "#Phones enables the integrated management of voice channels, video chat, chat, email, and SMS for an effective customer experience. Try the demo now!" --- ** [![bdp-logo](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP%20-%20rebranding/bdp-logo.png?width=3669&height=543&name=bdp-logo.png "bdp-logo")](https://www.ifmgroup.it/?hsLang=en) # Wasabi [ Ask for a demo ](https://www.ifmgroup.it/richiedi-una-demo?hsLang=en) **Wasabi** is the comprehensive application suite for managing relationships with one's market, increasing customer **value with a focus on multichannel capabilities**. Wasabi's offering consists of a core component for managing customer records in a multichannel perspective, and a set of additional functionalities (modules) that integrate the application based on the client's specific requirements. ![Logo Wasabi 2](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Logo%20Wasabi%202.png) modules [Ask for a demo ](https://www.ifmgroup.it/richiedi-una-demo?hsLang=en) ## Advanced features ### Wasabi Base ![Wasabi_Moduli](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_Moduli.png) **Wasabi Base** enables comprehensive and **in-depth management** of records and media, providing the company with an essential tool to boost its business by **increasing operational efficiency and effectiveness** in customer relations. This is achieved with a **significant reduction in costs**, thanks to highly advanced reporting tools. Discover more --- ![Modulo Base](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Base.png) **Features:  ** - **Contact Structure: **The records are the core of Wasabi. Standard fields and interface-configurable fields merge to meet the needs of every market; - **Contacts: **Extensive configurability for all virtual and physical contact addresses (addresses, phones, emails, social). Relationships: Whether commercial or personal, relationships allow for a broader understanding of the customer by automating contact actions; - **Contact Categories: **Management of multiple contact categories such as customers, competitors, partners, and suppliers in a single application, with separate yet integrated record management; - **Configurability**: Ability to add media directly through the interface via a guided procedure; - **Role-based Accessibility: **The depth of analysis and display of records may vary based on the level of access credentials; - **Scalability: **Customization of each contact reason in terms of information to collect based on the media and contact reason. ### Wasabi Help Desk ![Wasabi_HelpDesk](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_HelpDesk.png) **Wasabi Help Desk** is the advanced **trouble ticket management module** that seamlessly adapts to a company's needs. Attentive to user expectations regarding reliability and the accuracy of proposed solutions, the Help Desk module contributes to **increasing customer satisfaction and generating new sales opportunities**, thereby improving the company's reputation. Discover more --- ![Modulo Help Desk](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Help%20Desk.png) **Features: ** - **Configurability: **The configuration covers a wide range of parameters, including request segmentation, information to collect for each request, and automations such as emails, SMS, interviews, IVR calls, etc; - **Procedure Optimization: **Increased efficiency in customer service processes through centralized data in a single interface. All employees and collaborators of the company can connect and access the same ticket and customer management, updating and having information available in one place; - **Cost Reduction Through:** - Self-Ticketing, where the end customer submits predefined requests on the company's website. - Reduction and streamlining of manual staff activities as the application supports the automation of frequently used processes; - **Traceability of Reports and Support Requests: **Maintaining a history of requested interventions on each record; - **Simultaneous User Interaction on Multiple Channels: **The end customer can submit their support request using the tool they find most suitable for their current needs; - **Full Scalability of Interventions: **A powerful alerting system to prevent delays in ticket. ### Wasabi Calendar ![Wasabi_Calendar](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_Calendar.png) The **Calendar **module is designed to manage single-mandate agents and centrally coordinate multi-mandate agents, with specific or shared schedules. It allows for process streamlining through advanced back-office activity management and integration with both outbound and inbound activities. Discover more --- ![Modulo Calendar -1](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Calendar%20-1.png) **Features:  ** - **Revenue Enhancement: **Increases upselling and cross-selling activities by providing the sales force access to the customer database with all necessary information (previously purchased products, invoices, etc.); - **Advanced Agenda Management: **Through a public interface accessible from any browser, Wasabi ensures appointments are never overlooked, keeping customer situations under control, and allowing real-time communication of the outcome of each appointment; - **Integration with Major Company Calendars: **Integration with key corporate calendars (Exchange, Google, iCloud, Office365); - **Webinar Capability: **Allows remote management of multiple appointments with the sales force and/or the client company; - **Geolocation for Efficient Schedule Management: **Proposes efficient appointment scheduling to the sales force and/or customer care, respecting saturation levels, calculating distances between appointments, and monitoring the zones of individual agents; - **Real-time Appointment Feedback: **Keeps appointment feedback updated, providing tools for monitoring and offering the sales force alternative and straightforward methods for submitting feedback. ### Wasabi Outbound ![Wasabi outbound](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi%20outbound.png) Outbound is the module for **managing teleselling, telemarketing, and appointment setting campaigns**. Discover more --- ![Modulo Outbound ](https://www.basedigitaleplatform.com/hubfs/Modulo%20Outbound%202.png) **Features:** - **Rapid Contact Capability: **Quickly contact customer records or prospect records using Predictive, Power Dialing, and Portfolio modes; - **Sales and Back Office Activity Traceability: **Track sales and back-office activities in a single tool; - **Cost Reduction: **Reduce costs through user-friendly features that allow supervision staff to independently configure teleselling, telemarketing, and appointment setting campaigns; - **Privacy Regulations Compliance: **Compliance with privacy regulations, including blacklists, privacy by design, and management of mute calls; - **Advanced Monitoring and Reporting: **Advanced monitoring and reporting for campaigns, contact centers, lists, back-office activities, and outcome details; - **Interface Configurability for Campaigns: **Extensive campaign configurability through the interface: commercial outcomes, back office, CTI parameters, contact provider settings; - **Portfolio Processing**: Processing of a specific portion of the list by a dedicated group of resources. Real-time monitoring of results and processing of individual portfolios; - **Integration **with Major CTI Systems: Integrates with the leading CTI (Computer Telephony Integration) systems available in the market; - **Direct Actions on Contacts: **Direct actions on contacts, including import and export facilitated by the interface, reactivation, closure, suspension, and archiving of contacts. ### Wasabi Accounting ![Wasabi_accounting](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_accounting.png) The **Accounting module** serves as the **administrative core of the suite**, providing a comprehensive tool for the **operational management of budgeting and contractual administration** for employees and collaborators. Discover more --- ![wasabi accounting](https://www.basedigitaleplatform.com/hubfs/5-contact-center-reporting-monitoring-analytics.jpg) **Features**: - **Real-time Cost and Revenue Monitoring: **Monitoring of costs and revenues in real-time related to individual production sites, projects, and individual resources; - **Structured Management of Contracts and Compensation**: Structured management of contracts and compensation for resources in collaboration; - **Real-time Verification and Control of Budget Objectives: **Real-time verification and control of progress towards budget objectives for each project and production site; - **Native Integration with Other Wasabi Modules: **Native integration with other Wasabi modules and the ability to integrate with other tools within the company (e.g., time tracking system); - **Employee Shift Planning and Workstation Occupancy for Collaborators: **Planning of employee shifts and workstation occupancy for collaborators; - **Profit and Loss Statements: **Ability to create profit and loss statements for the company, site, project, and resource; - **Objective Definition and Monitoring: **Definition of objectives for projects and monitoring of progress on a project, site, and resource level; - **Resource Activity Traceability: **Traceability of resource activity times (Work, Training, Break, Block); - **Employee Management: **Calculation of absenteeism, maternity, leave, and furlough; presence shifts; - **Collaborator Management: **Creation of new contracts, calculation of compensation, and related attendance. ### Wasabi Marketing ![Wasabi_Marketing](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_Marketing.png) The **Marketing module** is an extremely powerful tool that **enables the mass sending of notifications, communications, and alerts** to the customer database, adopting a **multichannel approach** and providing customer profiling. In addition to the Marketing module, the **Survey **application is available, allowing the automatic activation of surveys for customers through channels such as email, WhatsApp, SMS, and telephone at the end of an interaction.   Discover more --- ![Modulo Marketing](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Marketing.png) **Features**: - **Direct Marketing Actions in One Tool: **Wasabi allows, through a single interface, the execution or scheduling of mass communication, invitations, and notifications, along with customer profiling; - **Dynamic Contact Modes: **Adaptive and timely contact modes that align with expectations, behaviors, and increased responsiveness of end users, enhancing the customer perception of the company; - **Customer Loyalty through Automated Satisfaction Activities: **Customer loyalty through automated Customer Satisfaction activities, defining layouts and timing for sending surveys and questionnaires; - **Enrichment of Customer Base: **Enrichment of the customer base through the automatic saving of feedback received from marketing campaigns; - **Up-to-date Customer Profiling: **Always up-to-date customer profiling with access to demographic information, ticket status, received and made calls, and the progress of back-office practices; - **Multichannel Contact Modes: **Multichannel contact modes using the most appropriate means, including email, IVR calls, SMS, and outbound campaigns; - **Integrated Management of Sales, Help Desk, and Marketing: **Integrated management in a single tool of sales, help desk, and marketing activities, bringing evident benefits in terms of actions to be taken and data to be analyzed. ### Wasabi Wisdom ![Wasabi_Wisdom](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_Wisdom.png) The **Wisdom ****module **is a perfect **knowledge base system**. It's a fully integrable, entirely web-based solution designed to provide operators and clients with a **platform**** for knowledge management**. Discover more --- ![Modulo Wisdom](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Wisdom.png) **Features: ** - **Cost ****Reduction** **through****:** - Self-ticketing activities. - Quicker responses to clients; - **Improves**** customer ****satisfaction** by providing a valid and always updated tool to employees and collaborators to respond to customer requests; - **Always ****Updated**** Tool: **Ensures the tool is always updated through a contest mode involving all company functions, enriching information effortlessly; - **Contextualization of Topics**: Contextualizes topics by providing a space for sharing possible responses and interventions for the proposed subject, similar to a forum; - **Knowledge Base "Push": **Utilizes dynamic help insertion within the site or FAQs, enabling instant access to appropriate answers for specific requests; - **Advanced Topic Search**: Offers advanced search options for topics, including tags, recent searches, most searched keywords, and categories; - **Wisdom Community**: Allows the dynamic development and updating of the company's knowledge base, respecting the contributions of various company stakeholders. This process involves publishing new content after selecting the best-provided answer. ### Wasabi Task & Folder ![Wasabi_task&folder](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi_task%26folder.png) **Task & Folder**** **is the module that provides advanced management of cases, workflows, and certified activities.   Discover more --- ![Modulo Task & Folder 2](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Modulo%20Task%20%26%20Folder%202.png) **Features**: - **Highly Configurable Workflows: **Creation of highly configurable workflows presented in Kanban or Funnel modes, with customizable phases and activities, including outcome and property control; - Configuration of Predefined Templates: Configuration of predefined templates outlining the necessary activities for each case; - **Automatic Assignment of Activities: **Automatic assignment of activities; - Use of Certified Execution Checklists: Utilization of certified execution checklists; - Notification and Alerts: Receipt of notifications and alerts via email and SMS; - **Complete Integration with Multi-Channel Coordinator: **Full integration with the Multi-Channel Coordinator for effective distribution and reduced wait and management times; - **Analysis of Management Times and Business Success Forecasts: **Analysis of management times and business success forecasts at the company, group, and individual levels, with dynamic benchmarking. ### Integrazione Whatsapp ![Wasabi whatsapp](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Wasabi%20whatsapp.png) The **Wasabi platform** integrates the **WhatsApp Business channel**, allowing operators to **send personalized messages** through predefined templates and manage conversations textually, enriching them with documents, photos, and videos. Discover more --- ![Sezione WhatsApp](https://www.basedigitaleplatform.com/hubfs/images/BDP%20-%20Pagina%20Wasabi/Sezione%20WhatsApp.png) **Features**: - **Conversation Timeout: **Allows setting a time frame within which messages sent by the same customer are grouped into a single interaction. - **Reassignment Timeout: **Defines how long after the last incoming message to reassign the interaction to a new operator. - Push Notifications: Enables real-time updates of interactions received from customers. - **Outbound Templates: **Allows starting a new conversation with the customer. - Additional Data for Interaction: Useful for linking additional information collected by the operator. ![BDP_payoff](https://www.basedigitaleplatform.com/hs-fs/hubfs/BDP_payoff.png?width=351&height=52&name=BDP_payoff.png)   Via V maggio, 81 16147 Genoa Italy Phone: +39 010 3747811 Email: [info.bdp@basedigitalegroup.com](mailto:info.bdp@basedigitalegroup.com) REA Number 332318 – VAT/Tax Code 03286860105 Share capital €661,765.00 fully paid-up ### Newsletter Copyright © 2024 Base Digitale Platform S.p.A. - [** ](https://www.linkedin.com/company/ifm-infomaster/) - [** ](https://www.facebook.com/IFM-Infomaster-479717192413735/) - [** ](https://twitter.com/ifm_infomaster) - [** ](https://www.youtube.com/user/IFMGroupLinkSociety) [![ifm-logo](https://www.basedigitaleplatform.com/hubfs/ifm-logo.svg "ifm-logo")](https://www.ifmgroup.it/?hsLang=en) - [ Company ](https://www.basedigitaleplatform.com/en/wasabi-eng#collapse1) - [About Us](https://www.ifmgroup.it/en/company/about-us) - [Customers](https://www.ifmgroup.it/en/company/customers) - [Certifications](https://www.ifmgroup.it/en/company/quality-certifications) - [Corporate Governance](https://www.ifmgroup.it/en/company/corporate-governance) - [ By Industry ](https://www.basedigitaleplatform.com/en/wasabi-eng#collapse2) - [Finance and Insurance](https://www.ifmgroup.it/en/solutions/by-industry/finance-and-insurance) - [Healthcare and Public](https://www.ifmgroup.it/en/solutions/by-industry/healthcare-and-public) - [Travel and Leisure](https://www.ifmgroup.it/en/solutions/by-industry/travel-and-leisure) - [Utilies and Services](https://www.ifmgroup.it/en/solutions/by-industry/utilies-and-services) - [Transportation and Logistics](https://www.ifmgroup.it/en/solutions/by-industry/transportation-and-logistics) - [ Products ](https://www.basedigitaleplatform.com/en/wasabi-eng#collapse3) - [Critical Events Management](https://www.ifmgroup.it/en/acs) - [Omnichannel Contact Center](https://www.ifmgroup.it/en/phones) - [Pay per Use](https://www.ifmgroup.it/en/mode-of-use/pay-per-use) - [Software as a Service](https://www.ifmgroup.it/en/mode-of-use/saas) - [On Premises](https://www.ifmgroup.it/en/mode-of-use/on-premises) - [Virtual Assistant](https://www.ifmgroup.it/en/robbot) - [Customer Relationship Management](https://www.ifmgroup.it/en/wasabi-eng) - [Blog](https://www.ifmgroup.it/en/blog) - [Customer Area ](https://www.basedigitaleplatform.com/en/wasabi-eng#collapse4) - [Customer Care](https://bdpcustomercare.powerappsportals.com/) - [Base Digitale Cloud](https://www.ifmcommunications.it/en/Account) - [ Contact Us ](https://www.ifmgroup.it/en/contact-us) - [![](https://www.basedigitaleplatform.com/hubfs/images/flags/it.svg) ](https://www.basedigitaleplatform.com/) [WhatsApp ](https://wa.me/+393399958344) [Telegram ](https://t.me/ifm_RobBot)